Relixir Support Details

This document defines what to do when you're stuck or need help.

In the bottom right corner we have a support chat, this provides:

AI chatbot trained on our internal knowledge base that knows the answers to common questions
Direct line to send questions which get sent to Relixir team's high priority support inbox
When someone on the Relixir team is available, it will show a Live chat option which allows you to directly ask questions that the Relixir team receives and should answer within 5 minutes if not busy

If the support chat isn't working or doesn't fulfill your needs. You can email Dennis (CTO) directly to his email dennis@relixir.ai and he will be happy to respond to your questions or to our dedicated support email support@relixir.ai.

If you spot any bugs, please email Dennis (CTO) at dennis@relixir.ai and he will be happy to address it

We are a startup and move very quickly, we can get back to you very quickly with any issues you are experiencing.

If you need extra help or custom support, feel free to book a call directly with Dennis on this calendly: https://calendly.com/dennis-relixir/relixir-platform-support